Telecom

In a competitive domain where acquiring the customers depends less on tangible factors like tariffs, network connectivity and bundle offerings loyalty can be built on the basis of high-quality customer service.

CDI has more than 4 years of experience in delivering customized call centre services to clients situated across India, facilitating them in the implementation of their Customer Relationship Management (CRM) strategies. By leveraging their expertise in the customer service domain, their clients are assured of customer interactions that are focused on brand advocacy and long-term retention.

Business Process Management (BPM)

CDI is an emerging Business Process Management (BPM) company that enables your telecommunications company to improve customer experience in a cost-optimized manner.

Call Center Technology

With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more their call centre technology ensures that all your customers interactions are streamlined.

Outsourcing customer service to CDI will give your wireless, phone or cable business access to robust, round-the-clock support in the form of 24*7*365 multi-channel contact centre. Through well-trained professionals and the latest call centre technology they engage with your customers through inbound and outbound voice support, email and IVR (self-service) channels.

CDI provides a wide range of End-to-end Outsourced Customer Services for the Telecom Industry which are:

Order validation-Industrial / Commercial / Individual	Sales and Customer Acquisition	Server Support	After Sales Support	Welcome Calls	Pre-paid/Post-paid Ordering and Activation
Billing Inquiries	Subscription Services	Call Overflow	Disaster Recovery Support	Coverage Area Questions	Cancellation Requests
Help Desk	Email Management	Customer Retention	Query Resolution	Mobile & Wireless Support	Service Inquiries
Cross-Selling & Up-Selling	After Hours	Number Porting Requests	-	-	-