Welcome to Connections Direct
Who We Are
Connections Direct (I) Pvt. Ltd. is a registered OSP centre with DoT (Department of Telecommunication - Ministry of Communication & IT). We are an ISO 9001:2015 and ISO / IEC 27001:2013 certified organization.
We are proud to present ourselves as a leading Knowledge / Business Process Management (KPM / BPM / ITES) company committed to excellence.
We design and achieve market-leading performance by combining creative thinking, expertise, technology & apt manpower.
Our expertise in increasing business value and stay relevant to customers using innovations, evolving technologies and IT solutions has led to very successful business model for all our clients.
Pan India Presence - CDI has BPO operations 4 cities in India with multiple facilities viz Mumbai, Pune, Bangalore and Kolkata together boasting of a capacity of approximately 800 workstations. At all locations we are centrally located and centers are managed by vintage personnel catering exclusively to client's CRM requirements.
Why Choose Us
All our centers are fully equipped with the best systems & processes that yield best in the industry results.
Our infrastructure facilities supports call diversification with uninterrupted connectivity
Our executives are extensively trained and well versed in handling customer queries, providing quality assistance round the clock.
What We Have
- Business Acumen & Expertise – We understand what Client / Market needs, We Deliver That
- Ever-Evolving Processes and Systems – All our centers are fully equipped with the ever-evolving systems & processes that yield Best-In-The-Industry results
- Best Technology for every process, in-house technology team for faster adaptation of technology as per requirements
- Analytics for every Process
- State-of-the-Art Infrastructure facilities
- Extensively Trained Vintage Resource
- Redundancy for Connectivity, Technology to deliver 99.8% uptime
Vision
We envision to become the top organization by combining industry expertise alongwith innovation, technology & vintage personnel.
Mission
To service our clients enabling them to service their clients and grow.
Values
- Customer Experience First
- Organization and People Net Promoter Score (NPS) Focus
- Individual Dignity
- Good Corporate Citizenship
- Conducive Stimulating Culture
Philosophy
Invest in Integrity, Culture, Value, Passion leading to a superior workforce which in turn helps our clients deliver exceptional customer service.
Our Presence
Our Timeline
- Reached 100+ employees… March 2016 state of art Infra structure, Operations went live in Mumbai
- Bangalore went live in June 2017…
- Kolkata went live in September 2017…
- Journey so far reached 1000 work stations capacity with a manpower of 700 people on board
Happy Customers
Serving 45+ million Happy Customers
Languages
Catering Pan India with 23+ Languages
Our Speciality
We are on a VUCA (Volatile, Uncertain, Complex and Ambiguous) globe where changes are infinite, future is unpredictable and the way we think while the present is always magnified.
When you want your process to work for too long, it needs too much time and patience, needs trained resources, too many reviews & views, lots and loads of analytical reports and much more. We are here to simplify all of it.