CDI is highly specialized in providing all support services to banking clients in handling - Account Servicing, Acquisition, and Retention activities.
It includes 24x7x365 Inbound Customer Service (Care) Center with Toll-free number landing at CDI Mumbai center for a 100+ year Old Bank, On-boarding (Welcome Calling), KYC Confirmation Calling, Upsell / Cross-sell, Customer Retention, Collections (Bucket 1 & 2) etc.
With the latest technology and experienced professionals CDI’s multi-channel contact centre provides robust and cost-effective support for Inbound and Outbound communication with customers through voice support, live chat support, email management, IVR and mobile SMS.
CDI provides a wide range of End-to-end Outsourced Customer Services for the BFSI Industry which are:
CDI is highly specialized in providing banking services to support.
Identify and successfully capitalize on new growth opportunities.
In a competitive domain where acquiring the customers depends on.
Today Social media plays a very crucial role as it connects you.
CDI offers a host of comprehensive solutions in the Insurance BPO.
The most powerful brand development and effective communication mediums.
Success factor is common and that is exemplary customer service.
Claims one client saved 31% over one year when outsourcing.
CDI is among the emerging customer service outsourcing companies and provide BFSI companies with call center services for a wide range of requirements in retail, investment banking, including savings, deposits, credit cards, real estate and mortgage & loans, capital markets, including investment, asset & wealth management and insurance products.