Our Specialty
We are in a VUCA (Volatile, Uncertain, Complex and Ambiguous) globe where changes are infinite, future is unpredictable and the way we think in the present is always magnified.
When you want your process to work for long it needs time, patience, trained resources, many views & reviews, loads of analytical reports and much more - We are here to simplify all that.
Case Study 01: Telecom
We have handled complete account / relationship management of SME (Cat C and D) segment – about 6500 odd SME’s – through Virtual Helpdesk based at our Call Center in Mumbai for a leading Telecom service provider.
It involves structured way of dealing with this segment in a cost effective way.
Outcome:
Reduction of cost by almost 60%, since earlier 100% account management was done by FOS through visits. Now only critical cases are passed on
Proactive addressing of issues of SME’s
Reduction in churn, higher retention percentage
Why Choose Us
Our infrastructure facilities supports call diversification with excellent connectivity and uninterrupted assistance.
Our executives are extensively trained and well versed in handling customer queries, providing quality assistance round the clock.
Case Study 02: Ecommerce
We handled Real-time Digital leads for market leader in B2B Ecommerce space with about 150 odd work stations – at our centre in Pune.
It involved structured way of approaching ‘Sellers’ to get paid listing on the B2B marketplace platform which will increase their ‘Buyer’ leads and thus growth in their business.
Scope involved:
CDI is highly specialized in providing banking services to support.
CDI offers a host of comprehensive solutions in the Insurance BPO.
In a competitive domain where acquiring the customers depends on.
In a competitive domain where acquiring the customers depends on.
Outcome:
Conversion of free listing to paid listing – about 30-35k per w/s revenue
Increase in number of leads per ‘Seller’ by almost 300%. Thus growth of sellers business
NPS of +40 after sales
Retention of 80% Clients in second year