Whether your business is a brick and mortar establishment or a new age ambitious ecommerce player one success factor is common and that is exemplary customer service. As ecommerce companies seek to create an Omni-channel experience for shoppers using the latest technology and best practices, a strategy that mixes traditional and new customer service channels to create a seamless, personalised and high-quality experience for customers must be employed.
With more than 4 years of experience in delivering customized customer service for the requirements of global clients CDI has the capability to implement a solution that is ideal for the business requirement of their clients.
The clients can leverage CDI's expertise in customer service for their advantage to gain cost and process efficiencies through outsourcing and improve customer satisfaction and retention.
Outsourcing customer service to CDI will give ecommerce company access to their robust 24*7*365 multi-channel contact centre. They are equipped with well-trained professionals and the latest call centre technology that caters to the needs of the client's customers through inbound and outbound voice support, web/live chat, email management, mobile SMS and IVR service.
CDI provides a wide range of End-to-end Outsourced Customer Services for the Ecommerce Industry which are:
| Sales Support | Customer Care | Ecommerce Answering Services | Brand Advocacy | Troubleshooting / Help Desk | Order Tracking and Status Enquiry |
| Order-Related Notifications | Product Returns | Post-Sale Product Usage Guidelines | Email Management | Real-Time Sales Guidance | Order Enquiry, Taking and Processing |
| Complaint Management | Collections | Catalog Order Taking | Payment / Billing Support | Order Fulfillment | Product Recalls |
| After-Hours and Overflow Answering | Ecommerce Receptionist | Live Chat Support | - | - | - |
- Sales Support
- Customer Care
- Ecommerce Answering Services
- Brand Advocacy
- Troubleshooting / Help Desk
- Order Tracking and Status Enquiry
- Order-Related Notifications
- Product Returns
- Post-Sale Product Usage Guidelines
- Email Management
- Real-Time Sales Guidance
- Order Enquiry, Taking and Processing
- Complaint Management
- Collections
- Catalog Order Taking
- Payment / Billing Support
- Order Fulfillment
- Product Recalls
- After-Hours and Overflow Answering
- Ecommerce Receptionist
- Live Chat Support
They are among the emerging customer service outsourcing companies and provide call centre services for ecommerce retailers, catalog and mail order companies, consumer product companies, direct response marketers, luxury retailers and multi-brand outlets.